Detailed outline of 1^st day: Introduction to Healthcare Quality

1st session:

• • Introduction of the Course.
  • Definitions of Healthcare Quality.
  • Healthcare Quality Aspects of View.
  • Dimensions of Healthcare Quality.

2^nd session:

• • Donabedian Model of Quality in Healthcare.
  • Continuous Quality Improvement in Healthcare Organizations.

 3rd session:

• • Definition and Role of Committees in Achieving Quality.
  • Different organizations’ Committees in Healthcare Organizations.
  • Guides for Effective Functioning of Committees.

Detailed outline of 2^nd day: Planning for Quality Improvement

1^st session:

• • Overview of Juran Trilogy of Quality.
  • The Concept of Quality Planning.
  • How to Set Priorities.
  • How to Select Measures.

 2^nd Session:

• • Team Formation.
  • How to Develop a Robust Action Plan.
  • Guide for Effective Participation in Quality Improvement Activities.

 3^rd Session:

• • The Concept of Accreditation in Achieving Healthcare Quality.
  • Role of Policies and Procedures as Integral Parts of Accreditation.
  • How to Write Good Policies and Procedures.

 Detailed outline of 3^rd day: Performance and Process Improvement

 1^st session:

• • Introduction to Performance and Process Improvement.
  • The Evolution of Healthcare Quality.
  • Leadership and Performance Improvement in Healthcare.
  • Planning and Evaluation of Improvement Projects and Activities in Healthcare Quality.

 2^nd Session:

• • Performance and Process Improvement Approaches.
  • Performance Monitoring and Evaluation.

 3^rd Session:

• • Performance Improvement Tools in Healthcare Quality Improvement.
  • Leading Change and Teamwork.
  • Organizational Learning and Training.

  Detailed outline of 4^th day: Health Data Analytics

 1^st session:

• • Historical Perspectives on Quality.
  • New Era of Data Analytics.
  • Data and Information in Healthcare.
  • Patient Data Management.

 2^nd session:

• • Study Design in Healthcare.
  • Measurement Tools in Healthcare.
  • Statistical Techniques in Healthcare.

3rd session:

• • Methods and Tools.
  • Data Driven Decision Making.

 Detailed outline of 5^th day: Organizational Leadership

 1^st session:

• • Healthcare Organizations as Complex Systems.
  • Leadership Frameworks and Models.
  • Leadership and Organizational Culture.
  • Strategic Planning and Performance Excellence.

 2^nd Session:

• • Organizational Infrastructure for Quality and Safety.
  • Change Management Models.
  • Best Practices, Creativity and Innovation.

 3^rd Session:

• • Regulation and Leadership.
  • Accreditation and Certification.
  • Organizational Approaches to Continuous Survey Readiness.

 Detailed outline of 6^th day: Patient Safety

 1^st session:

• • Introduction to Patient Safety and Quality Improvement.
  • Transforming Patient Safety in the 21st Century.
  • System Thinking and Patient Safety.

 2^nd Session:

• • Leadership and Patient Safety.
  • Principles and Best Practices for Ensuring Patient Safety.
  • Risk Management in Healthcare.

 3^rd Session:

• • Patient Safety Tools.
  • Evaluating and Enhancing Patient Safety.
  • Patient Safety and the Learning Organizations.

 Detailed outline of 7^th Day: Common Problems and Solutions

 1^st session:

• • Common Problems and Solutions of Performance and Process Improvement.

 2^nd session:

• • Common Problems and Solutions of Health Data Analytics.

 3rd session:

• • Common Problems and Solutions of Patient Safety.

Detailed outline of 8^th day: Planning for Quality Improvement

 1^st session:

• • Tips and Tricks of CPHQ Exam.

2^nd Session:

• • Exam Simulation.

3^rd Session:

• • Discussing the right answers.
  • Course Closure.